This Privacy Statement explains how Personal Information about our (potential) customers and other individuals using our services is collected, used and disclosed by Framer B.V., Framer Inc. and its respective affiliates ("us", "we", "our" or "Framer"). This Privacy Statement describes our privacy practices in relation to the use of our websites (including any customer portal or interactive customer website) (https://www.framer.com and https://framer.cloud), our software (Framer), services, solutions, tools, and related applications, services, and programs, including research and marketing activities, offered by us (the "Services"), as well as your choices regarding use, access, storage and correction of Personal Information. It also describes how we collect, use, disclose and otherwise process Personal Information collected in relation to our Services and otherwise in the course of our business activities.
By signing up to our Services and by agreeing to our General Terms and Conditions required to use certain of our Services, you agree to the collection, usage, storage and disclosure of information described in this Privacy Statement.
Our Services may contain links to other websites or services; and information practices and/or the content of such other websites or services shall be governed by the privacy statements of such other websites or services.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the statement and providing you with additional notifications of such (such as adding a statement to our homepage, in our Framer Preview app or sending you a notification). We encourage you to review the Privacy Statement whenever you use our Services to stay informed about our information practices and the ways you can help protect your privacy.
We only use your personal information to provide you with the Framer Application or to communicate with you about the services.
With respect to any documents or information you may choose to upload to the Framer Application, we take the privacy and confidentiality of such documents seriously. We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information. We do not share personal information you have provided to us without your consent, unless:
- Doing so is appropriate to carry out your own request;
- We believe it is needed to enforce our Terms of Service, or that it is legally required;
- We believe it's needed to detect, prevent, or address fraud, security, or technical issues;
- Otherwise protect our property, legal rights, or that of others. As part of our normal business operations, your usage of our Services, our administration of you as a customer and to comply with local laws and regulations we collect your Personal Information. We will not process Personal Information for other purposes than described in this Privacy Statement.
While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, we collect information when you create an account, request customer support or otherwise communicate with us. The types of information we may collect include basic user information (such as your name, email address, social media avatar, telephone number and photograph), company information and any other information you choose to provide. We will not collect financial information from you (such as your payment card number, expiration date or security code). All payments to us are handled via a third party, Paddle Ltd (https://paddle.com). We refer to their Privacy Statement https://paddle.com/gdpr.
When you access or use our Services we automatically collect information about you, including: Log Information: We collect information about your use of the Services, including the type and version of browser, machine and device you use, access times, usage times, launches, pages viewed, debug, your IP address, the page you visited before navigating to our Services and other statistics.
Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services and your experience, see which areas and features of our Services are popular and count visits. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Only if you have consented to this, we may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or notifications and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether a notification has been opened and acted upon. In addition, we may use third party services such as Google Analytics, Intercom, and Mode that collect, monitor and analyze these statistics to better decipher and analyze the data.
Social Sharing Features: Our Services may offer social sharing features, which let you share Framer prototypes from our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the company that provides the social sharing feature. We may (in accordance with this Privacy Statement) collect, store, and use Personal Information from other media if you use social sharing features. For more information about the purpose and scope of data collection, storage, and processing by other media in connection with social sharing features, please visit the privacy statements of the companies that provide these features. Third Parties: We may also obtain Personal Information about you from third parties, such as LinkedIn, Facebook, Dribbble, Twitter and other publicly accessible sources.
Support and Service: When you contact us for support or other customer service requests, we can maintain records related to such requests, including any information provided by you related to such support or service requests.
Our Access to Your Content: Where permitted by law, we will only access, view, or listen to your Content (defined in section 1.2 of our Terms of Service) in limited ways. For example, in order to successfully provide you with our Services we may need to access, view, or listen to your Content to (A) respond to Feedback or support requests; (B) detect, prevent, or otherwise address fraud, security, legal, or technical issues; and (C) enforce the Terms. Our automated systems may analyze your Content using techniques such as machine learning in order to improve our Services and Software and the user experience.
Marketing or Promotional Communications: Only if you have subscribed to our newsletter, we may use your Personal Information to contact you with marketing or promotional materials and other information communications related to Framer. If you no longer wish to receive marketing or promotional communications related to us, you can at any moment in time by using the unsubscribe button in the email or emailing support@framer.com to request us to stop sending you such communications. Such a request will be processed immediately by us, but in any event within two (2) business days.
For individuals in the European Economic Area, our processing (i.e. use) of your Personal Information is justified on the following legal bases:
- The processing is necessary to perform an agreement with you or take steps to enter into an agreement at your request;
- The processing is necessary for us to comply with relevant legal obligations;
- The processing is in our legitimate interest, and this justified interest prevails over your privacy; and/or you have consented to the processing. We collect your Personal Information to:
- Perform our agreement with you and with others;
- Process, evaluate, and complete certain transactions involving the Services;
- Operate, evaluate, maintain, improve, customize, and develop the Services (including by monitoring and analyzing trends, access to, and use of the Services for enhancing customer experience, security of our Services, advertising and marketing);
- Provide you with documentation, communications, or any other services you request;
- Correspond with you to resolve queries or complaints;
- Protect and ensure safety of our Intellectual Property Rights;
- Manage, protect against and investigate fraud, risk exposure, claims, and other liabilities, including but not limited to violation of our contract terms or (international) laws or regulations;
- Adhere to all our worldwide legal obligations.
The security of your Personal Information is important to us. We therefore aim to safeguard and protect your Personal Information from unauthorized access, improper use or disclosure, unauthorized modification, or unlawful destruction or accidental loss, and we utilize and maintain certain reasonable processes, systems, and technologies to do so. This also means that our personnel is only allowed to access or process Personal Information if this is reasonably required to do so for work related tasks, to adhere to your request or to fulfill a legal obligation on behalf of us.
Please remember that no method of transmission over the internet, or method of electronic storage, is 100% secure or error-free. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Accordingly, we cannot be held responsible for unauthorized or unintended access that is beyond our control.
Transferring Personal Information: As also mentioned above, where Personal Information is transferred outside the European Economic Area to our affiliated companies or to third party service providers, we will take steps to ensure that your Personal Information is protected by the same level of protection as if it remained within the European Economic Area, including by entering into data transfer agreements using the European Commission approved Standard Contractual Clauses. We contractually require agents, service providers, and affiliates who may process Personal Information related to the Services to provide the same level of protection for Personal Information as required under the GDPR.
Personal Information Breach: In the case of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Information transmitted, stored, or otherwise processed by us about our customers and/or users, we shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the Personal Information breach to the local supervisory authority, unless the Personal Information breach is unlikely to result in a risk to the rights and freedoms of natural persons. When the Personal Information breach is likely to result in a high risk to the rights and freedoms of natural persons we shall communicate the Personal Information breach without undue delay on our security page, unless we have already i) implemented appropriate technical and organizational protection measures, and those measures are applied to the Personal Information affected by the breach, in particular those that render the Personal Information unintelligible to any person who is not authorized to access it, such as encryption, or ii) we have taken subsequent measures which ensure that the high risk to the rights and freedoms of natural persons is no longer likely to materialize.